Tag Archives: microsoft


I recently started working on an O365 pilot/implementation and had issues getting into the Teams Admin Console. Even after making sure a license was applied to my admin account I was still receiving this error:

Sorry, we can't sign you in.

The domain you are trying to sign in to doesn't have any users that have a Microsoft Teams or Skype for Business Online license assigned to them. Learn more


Tenant ID: xxxx
Correlation ID: xxxx
Timestamp: 2019-06-18T13:14:35.0463597Z

This wound up being an AutoDiscover issue with the domain my account was using. This can be verified by going to https://webdir.online.lync.com/Autodiscover/AutodiscoverService.svc/root?Domain=yourdomain.com. When AutoDiscover was not working the output was:

<reason xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/rtc/2012/03/ucwa" reasonid="0">

I had to enable, disable, AND re-enable the domain using the LyncOnlineConnector PowerShell cmdlets:

  • Import-Module LyncOnlineConnector
  • $Session = New-CsOnlineSession –UserName ‘AdminAccountUPN‘ –OverrideAdminDomain ‘AzureADDomainFQDN’ (Azure domain will be *.onmicrosoft.com)
  • Import-PSSession $Session
  • Enable-CsOnlineSipDomain –Domain ‘DomainOfAdminAccountUPN
  • Disable-CsOnlineSipDomain –Domain ‘DomainOfAdminAccountUPN
  • Enable-CsOnlineSipDomain –Domain ‘DomainOfAdminAccountUPN

After doing the above I was able to go to https://webdir.online.lync.com/Autodiscover/AutodiscoverService.svc/root?Domain=yourdomain.com and get a proper output:

<resource xmlns="http://schemas.microsoft.com/rtc/2012/03/ucwa" rel="root" href="https://webdir1b.online.lync.com/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain.com">
<link rel="xframe" href="https://webdir4a.online.lync.com/Autodiscover/AutodiscoverService.svc/root/xframe"/>
<link rel="redirect" href="https://webdir4a.online.lync.com/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain.com"/></resource>